Yearly

We strive to provide the best possible experience with our wellness subscription box. However, we understand that there may be instances where you are not completely satisfied with your purchase. Please read our refund policy carefully to understand our terms and conditions regarding refunds.

Refund Policy

• Eligibility for Refunds

  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service within 7 days of receiving your box. We will offer a replacement for the damaged item or a full refund for the box, including shipping costs.
  • Incorrect Items: If you receive the wrong item, contact our customer service within 7 days. We will arrange for the correct item to be sent to you or provide a full refund, including shipping costs.

• Non-Refundable Situations

  • Change of Mind: We do not offer refunds for boxes due to a change of mind. Once a box has been shipped, it cannot be returned for a refund.
  • Used Items: We cannot accept returns or offer refunds for items that have been used or are not in their original condition.

• Subscription Cancellation

  • Monthly Subscription: You may cancel your monthly subscription at any time. To avoid being charged for the next month, cancel at least 7 days before your next billing date.
  • Prepaid Subscriptions: Prepaid subscriptions (3-month, 6-month, or annual plans) are non-refundable. You can cancel the auto-renewal of your subscription at any time to ensure you are not billed for the next period.

• How to Request a Refund

  • Contact our customer service team via email at [your support email] with your order number and a description of the issue.
  • Include photos of any damaged or defective items.
  • Our customer service team will review your request and respond within 3 business days.

• Refund Processing

  • Once approved, refunds will be processed to the original method of payment within 5-10 business days.
  • You will receive a confirmation email once your refund has been processed.

• Shipping Costs

  • If the return is a result of our error (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.
  • In other cases, return shipping costs are the responsibility of the customer.

Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact our customer service team at support@yourritualwellness.com.

We appreciate your understanding and look forward to continuing to provide you with high-quality wellness products.

1. Shipping Schedule All subscription boxes are shipped around the end of each month. Our team works diligently to ensure that your wellness box is prepared and shipped in a timely manner.

2. Shipping Notifications

• Email Notification: You will receive an email notification with tracking information once your box has been shipped. This email will include a tracking number so you can monitor the progress of your shipment.
• Expected Delivery: Delivery times may vary based on your location. Generally, you can expect your box to arrive within 5-10 business days after it has been shipped.

3. Shipping Methods We partner with reputable shipping carriers to deliver your wellness box safely and efficiently. The carrier used may vary based on your location and the best available options.

4. Shipping Costs

• Domestic Shipping: Shipping is included in the subscription price for all domestic orders.
• International Shipping: For international orders, additional shipping fees may apply. These fees will be calculated at checkout.

5. Address Changes

• Update Address: Please ensure your shipping address is up-to-date before the billing date each month. You can update your address by logging into your account or contacting our customer support team.
• Failed Delivery: If a box is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

6. Lost or Stolen Packages If your package is lost or stolen, please contact our customer support team as soon as possible. We will work with the shipping carrier to investigate the issue and, if necessary, send a replacement box.

7. Delays While we strive to ensure timely delivery, there may be circumstances beyond our control that cause delays (e.g., weather conditions, carrier issues). We appreciate your understanding and patience in such situations.

8. Contact Us If you have any questions or concerns about your shipment, please contact us at:

• Email: support@yourritualwellness.com